Income Maintenance Customer Service Center


The Iowa Department of Human Services Customer Service Center (IMCSC) provides assistance over the telephone in completing updates and processes changes for Food Assistance, Family Investment Programs and Family Medical Assistance Programs for existing cases in all 99 counties across Iowa.


The hours of expanded operation are 7 a.m. through 6 p.m., with Spanish speakers available at all times. Please note that wait times between 11:00 a.m. and 1:00 p.m. may be longer than earlier or later in the day.


IM Customer Service Center

Imaging Center 1

417 East Kanesville Blvd

Council Bluffs, IA  51503


Phone: 877-347-5678

Fax:        515-564-4041



For general Information on Assistance programs administered by the Department, please click here to visit the main assistance page


Frequently Used Forms: (Click on the link to view the form)


Authorization for the Department to Release Information 470-2115

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